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Return & Refund Policy

Effective Date: February 27, 2026

Thank you for shopping with venowholesale. We value our wholesale customers and strive to ensure satisfaction with every order. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

At venowholesale, customers may request a return within 30 days after the order is placed.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The product must be in its original packaging
  • Proof of purchase (invoice or order confirmation) must be provided
  • The return request must be submitted within 30 days of the order date

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to customer misuse
  • Items marked as final sale or non-returnable
  • Opened or used products (unless defective)
  • Bulk clearance or special discounted wholesale lots

3. Damaged or Defective Items

If you receive damaged or defective merchandise:

  • You must notify us within 5 business days of delivery
  • Provide clear photos of the damaged item and packaging
  • We will review the claim and offer a replacement or refund if approved

4. Return Process

To initiate a return, please contact us at:

Email: contact@venowholesale.com

Include:

  • Order number
  • Company name
  • Reason for return
  • Photos (if applicable)

Once your return is approved, we will provide return instructions.